Sunday, November 22, 2009

jokes jokes part 2

Agent : Thank you for calling us, this is Candy, how
may I help you?
Customer : What did you say your name was... Mandy?

Agent : No, sir, it's Candy.
Customer : Sorry, i can't hear ya... didja say Mandy?

Agent : It's Candy sir... Candy... as in Storck!

just sharing some of the call center jokes we hear on the floor. hahaha.

Thursday, November 19, 2009


Agent from a local phone company entertaining a Visayan customer :
Customer : hillo! wala kasi yung bell ng pon namin??
Agent : Hindi naman po ba nabagsak yung phone?
Customer : Hende naman.
Agent : Kailan pa po ito nagsimula?
Customer : Ang alen?
Agent : Na hindi po nagri-ring yung phone?
Customer : Nagre-reng naman ah?!
Agent : Di ba sabi mo walang ring?
Customer : Hende! yong BELL ! yong lestahan nong babayaran namin!!
Agent : aahhh... yung BILL?!
yun na!

more of call center jokes here

Tuesday, November 17, 2009

I Hate Goodbyes...

It was indeed a sad day for me. Though I was permitted to go home early to day because of VGH (Voluntary Go Home) - I went home with a heavy heart knowing there's a possibility that I'll gonna lose a close friend at work soon. It's just so happen that a client barged her call yesterday and she was caught resetting a member's email password without proper verification procedure. I admit, I also often do that on my call especially if the caller was able to at least able to provide me some basic information other account information such as complete billing address and mode of dsl payment and though the security question was not answered correctly. I want to resolve the member's issue and if resetting a password is what it takes to have it resolved, I normally do the same. That's exactly the reason why when she said our coach told her that she committed a zt (zero tolerance) offense because of that, we were all shocked as we all are guilty of such offense, one way or the other. She said she was informed that there is a possibility of termination due to bridge of security and right there and then, we all felt threatened. Threatened the we might also end up like here and might also be caught off guard, but to be honest with you...that was not the strongest emotion I felt that time, it is fear. More than fear of losing my job, the fear of losing someone who is very dear to me. Though she has a different and distinct character which most of my teammates can't really get used to - I manage to befriend her and became one of my closest friends. She says what she feels and that's what I really like about her as she possess a character I want to have. I admit, I am most of the time a people pleaser and I normally do all that it takes to avoid an argument and I hate it! While my friend makes it a point that she was able to at least send the message of what she feels if she can't directly say it.

I really pray that she would be spared and would just be given a sanction of not more than 10 days suspension as she has been a constant performer. I hope they could take that consideration. I would love to spend the rest of my two year stay with the company with my girlfriends and I pray that the remaining days I have with them would be filled with only good memories....

Monday, November 9, 2009

SSS Salary Loan Application

For almost one and a half month now, I am still waiting for my SSS Salary Loan. I paid my remaining salary loan balance of P2500 just to have the chance to reapply for such loan again which we will be needing to put up a small business. I've passed all the necessary requirements to our HR group on October 1 and till now, I still don't have any clue if it has been approved or not. Okey lang sana kung accommodating yung HR namin kaso ang tatamad na - ang tataray pa! Sorry for my words pero sobrang pissed na talaga ako sa kanila to the point na ayaw ko nang ifollow up yung loan ko because I would need to transact with them again. They don't give out clear answers and they would really make it obvious to you that they are annoyed that you need to follow it up to them every week. One more thing that bothers me is that when I logged on to the SSS website, I saw that I am till not eligible to renew my loan because first, I still have a remaining balance for my previous loan which is more than P500 and second, I do have a temporary SSS number. As I told you earlier, I already paid in full. I personally went to SSS Pasig branch to pay for it and I still have the receipt for that. Second, why would they tag my SSS number as temporary when I already had the chance to avail of their salary loan before? So I hurriedly called their SSS Hotline, thank God I was able to get a working SSS number through a facebook forumn, and I was able to verify from their call center agent that my payment of P2500 is not yet seen in their database and that my SSS number is indeed just a temporary one. She told me to go to SSS Makati to show my payment receipt so they could update it immediately and to also present my birth certificate so they could verify my identity and so that they could give me a more permanent SSS number. It' really a pain in the ass. After waiting for almost a month now...those are the answers that I would get? And what's worse is that, I am the one who've found answers to my questions. I am worried for those people who do not have the resources and the knowledge to inquire about their application... their long wait will be put into vain. What if they don't have an internet access and a would they know the status of their loan application?

The representative told me that I first need to show my birth certificate and they will work on my temporary number (which would by the way take about two weeks) and only after they've given me a permanent number could I apply for a salary loan which would take about a month to process. I don't know if I would still push through with my application. It should've been for my hubby's small business and he is looking forward to it for the longest time now. I don't know if I would cry or would just be thankful that God did not allow me to get such loan as he knows our business won't succeed, maybe it's a sign. I don't know clearly what I would do. Will update you with what my decision will be on my next posts. I just need to vent out my bad feelings against my company's HR and the SSS process itself but I know that this too shall pass.

Sunday, November 1, 2009

Halloween Galore

Hello guys! Happy Halloween to everyone! I don't know if I'll be happy that I don't have a shift tonight because today is All Saint's Day and since it's a special non-working holiday... everyone who works on this day should be receiving 30% more of their usual pay. Sayang! But it's least I could watch a horror film later. nyahaha! Actually, I am currently buffering one from The title is Futago, a Hongkong horror film and though I really don't know the meaning of the title itself, I got curious because of the picture associated with it. I also have read a simple description of the movie plus the positive comments of the viewer on the site got me interested. Here's the picture I'm talking about and a brief description of the'nt it interesting???

The tenants of a seedy rooming house in Hong Kong think they're seeing a vengeful ghost when a strange girl arrives claiming to be the twin sister of a missing occupant.
The tenants begin to die one by one, and the detective investigating their apparent suicides discovers that whatever karma people give out comes back to them . .