Sunday, October 27, 2013

No Work on Barangay Election Day!

Yey! This is the second time we didn't have to go to work because of a Philippine Holiday. Woohoo! This is what I've been dreaming of for the longest time - to have a normal life. Normal meaning, a usual Saturday/Sunday restdays ; usual 8am to 5pm work and no work during holidays. I love it! Never thougth I would experience this in my professional career ever. As you all know, I've been stuck in a call center for seven years and call centers don't usually have holidays off. If you're lucky, you can get a weekend off and a morning schedule but the probability of you being included in the "lucky circle" is very rare. Remember when I told you that I'll post about how I came to a decision of leaving my Call Center Career? Well here it is.

To be honest, I don't have any plans of leaving my current call center job at that time - I have a good relationship with my team and with my superior, however, there has been an opportunity that came knocking that is very hard to resist. I thought I would stay for another three years in my current company and I have already informed my TL about my plans of pursuing a TL role in the future. He is already honing me to become like him and I've learned a lot. I believe that if given a chance to get a TL role, I would be able to pass the interview in a snap - that is how I'm confident on how I can manage that role. Everything is in it's proper place...all plans are in tact, until my friend Ice - who's been my friend for almost seven years informed me that she would try to apply in HP - a company where our friend GK is currently working. She encouraged me to apply...she made me realize that there is still an opportunity for us to be able to get out of the call center profession we are in. I don't regret being in this industry but the stress, the work location and the shift time is almost unbearable for me. I do love the people but the circumstances I dread. So I've decided to try it out, with no high hopes and just so blessed to be able to make it...and until now, no regrets. I am happy I took the risk and got this chance to see what other things I can do.

Saturday, October 19, 2013

Not A Call Center Girl Anymore...

Yes that's right...but still, I will maintain this blog. It's been ages since the last time I posted something in here. But since I promised myself I would go back to my money making scheme.. you will see a lot of stuff here again. Just an update on what happened to my Call Center Career , I have been promoted as an RST (Resolution Support Team) last February and our main task were to help a TL of a certain team in managing the team's stats, taking Supcalls, Escalated Calls and answer technical/process questions of agents. I decided to apply because one, the TL who handles the RST team is my former TL KC and two, I believe it's high time to go up the ladder and see what else is in store for me. I was endorsed to one team. Good thing about it is that I already knew some of the agents in there as they used to be my teammates so the adjustment period is not that long. Since I've been an agent for the longest time, I long to be needed and to feel important...and that's what this position gave me. My team gave me importance and I know that I have earned their trust and respect as time goes by. Though at first, it's really tough. The TL who handles my team took a two week vacation which means, I need to adapt his position and take care of the team. Though it's really hard, as far as managing my time is concerned, I have learned a lot. I've even dreamt of being a TL one day because I want the challenge and I feel I would have lots of opportunity to share what I know about the process and such if I am a TL. Having that in mind, I told TL KC about my intention to be promoted as TL soon and he supported me by giving me coaching sessions and giving me his best practices. He is really the best TL for me because he knows how to motivate his employees. Those were my plans before...until one opportunity knocked on my door one day…

 I will share with you how I ended my Call Center Career on my next post. :)