Saturday, October 19, 2013

Not A Call Center Girl Anymore...

Yes that's right...but still, I will maintain this blog. It's been ages since the last time I posted something in here. But since I promised myself I would go back to my money making scheme.. you will see a lot of stuff here again. Just an update on what happened to my Call Center Career , I have been promoted as an RST (Resolution Support Team) last February and our main task were to help a TL of a certain team in managing the team's stats, taking Supcalls, Escalated Calls and answer technical/process questions of agents. I decided to apply because one, the TL who handles the RST team is my former TL KC and two, I believe it's high time to go up the ladder and see what else is in store for me. I was endorsed to one team. Good thing about it is that I already knew some of the agents in there as they used to be my teammates so the adjustment period is not that long. Since I've been an agent for the longest time, I long to be needed and to feel important...and that's what this position gave me. My team gave me importance and I know that I have earned their trust and respect as time goes by. Though at first, it's really tough. The TL who handles my team took a two week vacation which means, I need to adapt his position and take care of the team. Though it's really hard, as far as managing my time is concerned, I have learned a lot. I've even dreamt of being a TL one day because I want the challenge and I feel I would have lots of opportunity to share what I know about the process and such if I am a TL. Having that in mind, I told TL KC about my intention to be promoted as TL soon and he supported me by giving me coaching sessions and giving me his best practices. He is really the best TL for me because he knows how to motivate his employees. Those were my plans before...until one opportunity knocked on my door one day…

 I will share with you how I ended my Call Center Career on my next post. :)


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