Sunday, August 23, 2009

Another Sad Farewell...

Hi everyone! Sorry I wasn’t able to post any new article here as I’ve been so busy with my full time work. Well, it’s been a sad week for me because one of my teammate/friend again bid farewell to the company. What’s sad is that its so sudden and nobody expected it to happen. My friend immediately gave her resignation letter and since she want it immediate, the day she passed the letter means that was also her last day in the office. It’s just so unfortunate that I was absent the day she had her last shift. It’s a coincidence that when my bestfriend resigned – I was also absent. Maybe God doesn’t want me to witness those things coz He knows how I value friendship so much... he knows I would cry a river seeing someone so dear leave. I know this thing did not happen in vain- there is a great purpose above all these. One thing I’ve learned from those is that you need to know your priorities. I know that though we are earning a lot through this job – there are still some things that we want to achieve and we don’t want to stay working in a call center for the rest of your lives, but we must also know the right strategy on how to achieve our personal goal. My friend just recently got a scholarship from TESDA to study foreign Language – specifically Japanese. Her boyfriend is working in Japan and she wants to know the language as a preparation for the future. But it’s just so happen that the school was in Taguig which is so far from where our office is located. The schedule was from 8 am to 12 nn and our shift was from 10pm to 7am. The travel time from the office to her school was tentatively 1 hour and from school. You could tell Dara was pressured, stressed and tired. The training will run for a month and it’s only been two weeks since the class started and I could tell Dara is falling apart. She needs to make some changes she needs to make a decision right away. She applied for LOA (leave of absence) for a whole month but our coach said if won’t be available till the end of August. It’s not feasible. I can tell that Dara is having a hard time. She told us that she is only getting 2 hours of sleep daily. She is most of the time irritable and lacks energy. Sometimes - when pressure is so high – call center people tend to do stupid things just to go with the flow… like releasing a call, listening to a conversation on the phone when you've already transferred the call or just doing some things on the phone just to avoid answering calls. Unfortunately that’s not the best option. I would not elaborate on this as this is not my story, I just posted this so that other call center professionals would learn from her mistake. The mistake that my friend committed was discovered by our coach and she was given an option either to resign immediately or be terminated. Of course, my friend took the first option though it would mean not being able to get a separation pay and other company perks. Lesson learned: if you need to do something, makes sure that it won't affect your work and if it would, make sure you know your priorities well. I hope my friend would be able to finish her Japanese Language Class soon and be able to fly to Japan to work. When God closes a door, he opens a window – and I know that there would be thousand of windows that would often for a pretty smart and lovable girl like my friend.