Saturday, May 21, 2011

Working In a Call Center

I've been working in a call center for almost 5 years now and many people are asking me what is a call center? A call center is a company who hires people to receive or do outbound calls to provide excellent service to their clients. Generally, call centers are large offices that could have a hundreds of telephone staff depending on the needs of the company.

Some call centers are just answering inbound calls, such as an Internet service that provides assistance over the phone when their customer needs help with their connection right away. In this example, call center agents can give step-by-step instructions to resolve the customer's internet problem. Other call centers, agents are the one who do outbound calls, one of the example is a survey company.

Call centers are very in demand now a days because it provides good compensation package and benefits to their employees. Even if you just finished two years in college or you are a handicap as long as you have excellent interpersonal communication skills, then you are accepted in this industry. And the good thing about call center is that there is no age limit for their employees unlike other companies who preferred to accept young and fresh graduates.


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