Monday, June 1, 2009

I Passed my May Scorecard!

I am so happy as I was able to pass my scorecard for May. I received the good news at around 8:30 AM today from my friend Ice. She said I passed with flying colors and God knows how thankful I am for this miracle. For almost two weeks since I received a failing survey, I have always been striving to get a good one and to pass all the other metrics in my scorecard such as AHT (Average Handling Time) and FCR (First Call Resolution). You see, in the call center industry, you need to pass those metrics for you to get a passing scorecard at the end of the month. Failure to pass the scorecard for 3 consecutive months would qualify you for an ADP (Agent Development Plan) in which you need to pass 3 consecutive scorecards else there is a possibility of getting fired or dismissed from your job due to poor performance. Yup, that's the CALL CENTER LIFE. Actually, it's not one of my worries. Since I already passed my 5 consecutive scorecards, failing this month would mean not being eligible for any Internal Job position as the company requires us to pass 3 of your previous SCs befoer you could apply for any internal job openings. I am so happy that I still have a chance to be a part of CISCO - an account in our company that provides ADMIN jobs to their agents. Though it's a TIER 1 account as opposed to the TIER 2 account that I currenty handle, the benefits, tenure and the salary would still be the same. I don't care if I would not be a Tech Support anymore, all I want is to get an ADMIN work with the salary I am getting. I hope God would open a door for me to work for CISCO in the future. Thank you Lord for this wonderful gift and I offer you everything that I have in my life now and forever. Amen.


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Oh how I Love Comments! I tend to giggle like a school girl whenever a see a new comment posted - it's amazing how this simple kind gesture of yours will totally make my day! Thank you, thank you! I'll get back to you asap.